Service and responsibilities
DocDropIt LLC provides workspaces for requesting information, collecting supported files and text answers, reviewing submissions, sharing authorized downloads and sending reminders. You must be an adult with authority to act for your business. You are responsible for permissions to request, receive and use information, your client contact details and your team’s access.
Account and client access
Keep passwords, authenticator setup keys and recovery codes private. Use available two-factor sign-in and remove unnecessary team access. Clients verify their email to access a request without creating an account. Do not forward request links or share codes. Report suspected unauthorized access to support@docdropit.com.
Plans, files and limits
USD monthly subscriptions through Stripe are Solo $15/month or $150/year, Team $35/month or $350/year, and Business $69/month or $690/year. Annual subscriptions receive monthly allowances, resetting on the first of each month at 00:00 UTC with no rollover. Deletion and plan changes do not reset counters. The pricing page lists active-request, seat, storage and request/reminder-email allowances. Closing a request frees an active slot but keeps its files. Account-security email is separate from request/reminder allowances. Email delivery depends on the recipient and provider.
Uploads support PDF, DOCX, XLSX, PPTX, JPG, PNG, WebP and TXT within the selected plan’s maximum file size. Office files containing detected macros, embedded objects, password protection or unsafe package structures are not accepted. Screening can reject a file or be temporarily unavailable. Reminder checks run every six hours according to the selected interval; exact delivery times are not guaranteed.
Billing and cancellation
The owner manages billing through Stripe’s portal. Cancellation takes effect at the end of the current paid period, with access continuing until then. Failed/unpaid subscriptions can prevent new requests, invitations and client submissions. Existing authorized downloads remain subject to request access and availability. Final refund, plan-change and tax policies require operator approval before a broader paid launch. Contact support with billing concerns. Nothing limits rights that cannot lawfully be excluded.
Content and acceptable use
You retain ownership of your content and authorize the processing needed for the service. Upload only material you may lawfully share. Do not use DocDropIt for malware, phishing, unlawful content, harassment, spam, credential collection, infringement or bypassing another workspace’s controls. During early access, use fictional test documents only. Medical records, government IDs, tax records, bank information, passwords and other sensitive/regulated records are not approved.
Security and availability
Controls and limitations appear on the security page. The service is not end-to-end encrypted. No HIPAA, SOC 2, ISO 27001 or other certification is claimed. Maintenance, provider issues and security work can interrupt service. Maintain appropriate copies; no uptime, recovery or universal malware-detection guarantee is offered. Independent security and production recovery reviews remain outstanding.
Export, deletion and closure
Owners can export request information as JSON and download actual files individually. Download needed records before deleting. Deletion is permanent in the app; object deletion is queued and retried on failure. Cancellation does not delete an account. When paid access ends, new requests, uploads and recipient/staff access stop. The owner has 30 days of read-only document recovery, with a separate total transfer allowance of twice the plan’s storage limit. After that window, documents are queued for permanent cleanup, subject to billing-state verification and deletion retries. A paid subscription must end before its workspace can be explicitly deleted. Closing or canceling does not itself erase records. The privacy notice describes retention, provider records and backups.
Support, changes and review
Access may be restricted to address abuse, unlawful activity, security concerns or nonpayment, subject to law. Contact support@docdropit.com for support or a proposed use that needs further review; no response-time guarantee is offered. Updated terms will identify their date. A final commercial contract, refund policy, appropriate liability provisions and any required data-processing/international-transfer agreements need review before unrestricted production document handling is marketed.